Case Study

ProviderTrust

Supporting ProviderTrust with AWS optimization + SRE relief.

AWS Engineering Autoscaling Healthcare Technology Consulting

The challenge

ProviderTrust aimed to maintain HITRUST certification while improving system performance and reliability. Their SRE team faced heavy workloads, slower ticket response times, and limited capacity for infrastructure improvements. Deployments caused significant downtime, and software quality could be strengthened to keep pace with growth.

I’ve worked with contractors before who’ve said, ‘You’re wrong, and this is how you have to do it,’ and 7Factor was all very thoughtful and open-minded, which is a really healthy way of baby-stepping to a better process. I thought they were so patient, and the ideas they brought were great.

Steve Riggs

Chief Architect – ProviderTrust

Our Solution

7Factor partnered with ProviderTrust to provide hands-on engineering support for their SRE team. We stabilized custom AWS environments, optimized deployments for scalability, and improved the API with bug fixes and enhancements. By modularizing Terraform and applying best practices in maintainability and code quality, we streamlined operations and instilled sustainable development principles across the team. This collaboration enhanced system reliability, reduced stress on internal teams, and positioned ProviderTrust for continued growth and efficiency.